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How lvwin Handles Your Personal Data

At lvwin, your personal data is handled with care — from the moment you open an account to every transaction processed through Touch 'n Go, GrabPay, Boost dan…

Data ProtectionTransparent CollectionYour Right to AccessSecure StorageMalaysian Law Compliance

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What Our Privacy Policy Covers

lvwin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data that lvwin collects when you open an account, make a deposit via Touch 'n Go, GrabPay, Boost dan FPX, or engage with our customer support team. We collect data including your name, contact details, identification documents, and transaction

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records as required under Malaysian data protection law. Your data is used only for the purposes stated here: verifying your identity, processing your payments, maintaining your account, and communicating with you about activity on the platform. We do not sell your data to third parties. We
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may share it with payment processors and regulatory bodies only where the law requires or where you have given your consent. You may request access to, correction of, or deletion of your personal data at any time by contacting our support team. This policy applies where
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local law permits and is subject to change; we will notify you of material updates via your registered contact details.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA REQUEST CHANNELS

How to Reach Us About Your Data

If you want to access, update, or remove your personal data, our support team handles these requests directly — not through an automated queue.

DATA PROTECTION PRACTICES

Six Ways We Safeguard What You Share

We apply layered security controls across your entire account lifecycle — from the first time you register your details through every login session and payment event that follows.

Encrypted Data Storage

All personal data you submit is stored on encrypted servers.

Cookie Management

We use session cookies to keep your account active and analytics cookies to understand how you navigate the platform.

Account Security Controls

Your account is protected by password hashing and optional two-factor authentication.

Data Retention Schedule

We hold your personal data for as long as your account remains active and for the period required by Malaysian…

Payment Data Handling

When you transact via Touch 'n Go, GrabPay, Boost dan FPX, your payment details are processed by the respective payment…

Your Right to Correction

You can request that we correct inaccurate personal data at any time.

What You May Want to Know About This Policy

We receive questions about our Privacy Policy regularly and have pulled together the ones that come up most often below. Each answer refers specifically to how we handle data at lvwin — not to generic industry practice. If your situation is not covered here, our support team can take your question directly and respond within the timeframe Malaysian personal data protection law requires.

We collect your name, email address, phone number, date of birth, identification documents, and records of transactions made via Touch 'n Go, GrabPay, Boost dan FPX. This data is used only for the purposes described in this policy.

Your data is stored on encrypted servers with access restricted to authorised personnel. Login activity is monitored and any session from an unrecognised device triggers an automatic security alert to your registered contact.

Yes. Submit a data access request via live chat or email and we will provide a copy of your personal data within the timeframe required by Malaysian personal data protection law, usually within 21 days of your request.

We share data only with payment processors who handle your Touch 'n Go, GrabPay, Boost dan FPX transactions, and with regulatory or legal authorities where required by law. We do not sell your personal data.

We retain your data for the period required by Malaysian law after account closure. Once that period ends, your personal data is securely deleted and is no longer held on our systems.

We use session cookies to maintain your logged-in state and analytics cookies to understand platform usage. You can manage your cookie preferences at any time from within your account settings page.

Contact our support team by live chat or email with your account details and the specific correction or deletion you are requesting. We will verify your identity and process the request within the required timeframe.

How lvwin Handles Your Personal Data

How to Reach Us About Your Data

Six Ways We Safeguard What You Share

Encrypted Data Storage

Cookie Management

Account Security Controls

Data Retention Schedule

Payment Data Handling

Your Right to Correction

What You May Want to Know About This Policy

01 What personal data does lvwin collect from me?

02 How is my personal data kept secure on the platform?

03 Can I request a copy of the data you hold about me?

04 Does lvwin share my data with third parties?

05 How long do you keep my personal data after I close my account?

06 What cookies does the platform use and can I control them?

07 How do I request correction or deletion of my personal data?

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